Vetro Media Head Of Development Handover

The website is built in Wordpress using a custom theme.

It caters for clients Dynamic needs in terms of Health care, split Predominantly into three (3) main products:

1. Medical Insurance
2. Accident Cover
3. Gap Cover

Medical Insurance is split into two (2) Divisions:

1. MyHealth Core
2. MyHealth plus

And Gap cover is split into:

1. Gap Base
2. Gap Summit

Also included is Lifestyle Benefits, and extraRewards - vetro Health's Loyalty facility.

There is a Self Support page for user engagement.

Lastly there is a blog section titled Info Hub - which is split into four (4) main categories

1. Medical Insurance
2. Accident Cover
3. Gap Cover
4. General Industry Info

The Price Calculator is of significant importance, but that will be expoanded on in more detail further in this handover

Finally, the policy docs are also of significant importance - this is all vetro's marketing collateral. Split into two (2) sections Located Medical Insurance and Gap Cover

Server Information

The server is hosted on Xneelo - and you can get details by contacting Nirvash or alternatively Mark Duffield will be able to point you in the right direction. 2Fa has been enabled, you will need to get FTP access for daily edits, but will need to go through The Security provider administrators in order to make additional KonsoleH changes and updates.

Please strictly adhere to the below process, it is crucial to ensure projected milestones are maintained, and all deliverables completed on deadline always maintaining a clear balance between client best interests and Company and department ROI.

1. Client Discovery & Concept Introduction
2. Internal Strategy & Brainstorming
3. Mockup / Prototype Creation
4. Mockup Sign-Off & Scope Lock
5. Development Phase (Sprint-Based)
6. Client Status Updates (During Development)
7. Development Complete / Final Internal QA
8. Final Client Review & Approval
9. Test Live (Staging on Live Environment)
10. Final Sign-Off​
11. Go Live (Public Facing)

To see a more detailed breakdown of all the above mentioned points expanded on , please click here:

Why this works?

This approach is considered best practice because it brings structure and clarity to every stage of delivery.

Starting with a proper discovery phase ensures everyone is aligned on goals, user needs, and technical requirements before any work begins. That early clarity avoids the common problem of building the wrong thing and cuts down on rework later.

Breaking the project into clear phases—discovery, design, development, and release—keeps things focused and predictable. Each stage has defined outputs and checkpoints, so stakeholders know when to give input and what decisions are needed. This helps prevent scope creep and shifting expectations mid-project.

Formal sign-offs and defined feedback windows keep momentum up. Once a phase is approved, it sets a clear baseline. Changes can still happen, but they’re managed properly rather than slipping in informally and impacting timelines or budgets.

Having structured testing environments also reduces risk. Work is validated before going live, giving both the team and the client confidence in the final product.

Overall, it’s a model that balances collaboration with control—clients stay involved at the right points, while the team can deliver efficiently and with fewer surprises. It’s how experienced agencies and product teams consistently deliver complex projects on time and to a high standard.

Webhooks

We created a custom webhook to push the leads through via API to Zoho

You will find these in the Gravity Forms Settings

The form Mapping is straightforward and obtained form the form fields themselves

The hidden campaigns and UTM tags are also on each form

The APi request URL can be seen in the webhook settings featured on the right